Returns & Refunds Policy
This Returns & Refunds Policy explains the conditions under which returns, refunds, and exchanges may be accepted for purchases made through Ella’s Boutique.
Ella’s Boutique sells physical apparel products online to customers within the United States. We want customers to be satisfied with their purchase and provide a clear return and refund process as described below.
Return Timeframe
Return requests may be submitted within 30 days of delivery.
Return requests submitted after 30 days from the delivery date may not be accepted.
All return requests are subject to review and approval before any item is sent back.
Return Eligibility
To be eligible for a return, items must meet all of the following conditions:
- Items must be unused, unworn, and unwashed
- Items must be returned in their original condition
- Original tags and packaging must be included
- Items must not show signs of wear, damage, stains, odors, or alteration
Items that do not meet these conditions may be refused upon inspection and may not qualify for a refund.
Non-Returnable Items
Returns are not accepted for the following items:
- Items marked as final sale
- Clearance or discounted items, unless the item arrives defective or incorrect
- Gift cards
- Items damaged due to improper handling, washing, misuse, or normal wear
- Items returned without prior authorization
Return Request Process
To request a return, customers must contact Ella’s Boutique within 30 days of delivery and provide the order number along with the reason for the return request.
Return instructions will be provided only after the request has been reviewed and approved.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is approved due to a defective item, incorrect item, or an error made by Ella’s Boutique.
We recommend using a trackable shipping service when returning an item. Ella’s Boutique is not responsible for return shipments that are lost, delayed, or damaged during transit.
Refunds
Once an approved return is received and inspected, Ella’s Boutique will notify the customer regarding the approval or rejection of the refund.
If the refund is approved:
- The refund will be issued to the original payment method used at checkout
- Refunds are typically processed within 4 to 9 business days after approval
- The exact time for the refund to appear in the customer’s account may vary depending on the bank, card issuer, or payment provider
- Original shipping charges, if any, are not refundable unless the return is due to an error on our part
Ella’s Boutique does not control the processing time of banks, card issuers, or payment providers once the refund has been submitted.
Exchanges
Exchanges are not guaranteed and are subject to product availability.
Customers must contact Ella’s Boutique before returning an item for exchange consideration. All exchange requests follow the same eligibility, review, and approval process as returns.
If the requested replacement item is unavailable, a refund may be offered if the return is approved.
Defective or Incorrect Items
If an item arrives defective or incorrect, customers should contact Ella’s Boutique within a reasonable time after delivery and provide the order number, a description of the issue, and photos if available.
Each case will be reviewed individually to determine the appropriate next steps, which may include a replacement, refund, or return instructions.
Late or Missing Refunds
If an approved refund has not appeared after the estimated processing period, customers should first contact their bank, card issuer, or payment provider, as processing times may vary.
If further assistance is needed, customers may contact Ella’s Boutique for review.
Contact Information
For questions related to returns, refunds, or exchanges, customers may contact:
Ella’s Boutique
4511 N Midkiff Rd
Midland, TX 79705
United States
Phone: +1 432-689-0448
Email: support@ellasboutique1.com